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What do I do if notifications are not received by my team or my partners?

There is a major crackdown on spam and fraudulent messages. Sometimes these filters are not able to exclude emails and notifications that you are expecting that are not spam. If you or your partner are not receiving notifications related to your document workflow, first check your spam folders.

You an “whitelist” SignOnTheGo notifications by doing any of the following (depending on your email provider): 

How to Whitelist an Email Address with Gmail

  1. Open the email
  2. Click on the drop down arrow next to the “Reply” button
  3. Select “Add to Contacts List”
  4. Click on the “More” button above the email header
  5. Select “Filter messages like these”
  6. At the bottom of the search window, click “Create filter with this search”
  7. Check the box that says “Never send it to Spam”

How to Whitelist an Email Address with Outlook

  1. Open the email
  2. Right-click on the sender’s name, and click “Add to Outlook Contacts”
  3. Click “Save”
  4. On the Tools menu, click “Options”
  5. On the Preferences tab, under E-mail, click “Junk E-mail”
  6. Click the Safe Senders tab
  7. Select the “Also trust e-mail from my Contacts” check box

How to Whitelist an Email Address with Yahoo

If you do not see an email from in your Inbox…
Check your Spam Folder. If an email from SignOnTheGo is there?

  1. Please open the email.
  2. Next click the Not Spam button on the top toolbar.

To ensure delivery: Create a filter to automatically send email from SignOnTheGo to your Inbox.

  1. Move your mouse over or tap the Gear icon in the top right navigation bar.
  2. Select Settings from the list that drops down.
  3. Choose Filters located on the left side of the page.
  4. Click the Add button on the Filters page.
  5. Create a name such as Whitelist in the Filter name field.
  6. In the From field leave the default contains selected.
  7. Enter our email address in the text box next to Contains…
  8. Choose the destination folder to which you would like the message delivered. For example: Inbox.
  9. Click or tap Save…
  10. You will see in the next screen -Deliver to Inbox if From contains -SignOnTheGo
  11. Click or tap Save on this screen.
  12. You will be returned to your Yahoo! Inbox.

How to Whitelist an Email Address with iPhone Mail App

iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email incorrectly to your Junk mail folder.

Periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from isn’t junk:

  1. Open your Mail app and go to the Mailboxes screen
  2. Scroll down to the folders area
  3. Select the Junk folder.
  4. Find the email from SignOnTheGo and slide it left to see options.
  5. Tap the More button.
  6. Tap the Mark button.
  7. Tap the Mark as Not Junk button.

The message is moved to your Inbox. Subsequent email messages from SignOnTheGo will no longer be marked as junk.

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant emails.

Emails that go to the “Promotions Tab”

Sometimes our emails can be associated with a special promotion. If you don’t find notifications in the junk folder, check the “Promotions” tab (if you are using Gmail).

How to Drag Emails into Gmail’s Primary Inbox

  1. First, look for the email inside the Promotions tab. Then click, drag and drop it into the Primary tab.
  2. Next, a message will appear asking if you would like to do this for future messages from this sender. Select “Yes”.

If you’re still having trouble, please email support@signonthego.us and one of our support staff will be able to assist you further.

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