GUIDE
I am unable to sign in
Option 1
If you attempt to sign in and get the message “Account for email address “——-” does not exists. Please create account.” This means that the email address you are using is not registered in our system as an active account.
- Check your email address and make sure you have activated your account
- Confirm that you are using the correct email address to log in
Option 2
If you see the message “Password for email address “——–” is not correct.” Try one of the options listed below.
- Confirm that you are using the correct password and remember passwords are case sensitive.
- If you cannot remember your password, click the “forgot password” link to reset your password.
Option 3
When your account is locked – contact our support or company account administrator.
If you’re still having trouble, please email support@signonthego.us and one of our support staff will be able to assist you further.